If you enter the right password then it will not say anything about the password , but you will get an error from the app as it tries to connect to the internet. An example of this is my router was offline for 18 hours. © LG Electronics. On top of that I called 3 times LG tech support.... total nightmare.. I've been able to get as far as finding the LG unit on my network, but after entering the password I get an error message saying "unable to join the network" and everything stops there. Optional permissions are not required to use the app but restrictions to certain features may apply. Tap the display (Swipe or tap to display) Press the SETTINGS option. This looks like the same problem I have seen reported elsewhere. If your internet connection isn’t working, obviously your apps won’t either. Did you try disabling or renaming the 5Ghz band? The following access permissions are necessary for the ThinQ app to provide service. you can easlily install LG SmartThinQ on PC for MAC computer. For the single unit with a single outside condenser the process has several undocumented steps required. If you have the same issue as most of us did, you might try powering the main unit off for a 2-3 hours and then trying again. Sign In with Facebook. One problem: I cannot login on the Smart ThinQ TV App. It is easy to begin monitoring and checking your smart appliances whenever you need by simply connecting to Wi-Fi. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). It's always on - just ask for Home Monitoring, Remote Control and more. I have the newest LG AI TV and you’d think it’d work … Many devices will only work on the 2.4 GHZ. Optional Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices All Rights Reserved 2020. The new router comes with "band-steering" functionality where the 2.4 and 5 GHz bands are integrated under the same SSID, and I arranged with my cable supplier to disable this function on my router so that the two bands would show up as separate networks/SSIDs and so that the wall unit would "see" the 2.4 GHz band. I have the same problem...  brand new unit and can’t use the feature!! However like the others it does not work. Your phone display is cracked and you want to access the data. Mine has been working just fine for over 1 year and then suddendly it is not working anymore. iPhone or Android? Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. The other night during a storm, our power went out for about 3 hours. This month (November) I had a new modem installed by my ISP. When I press the phone icon it says “Phone not working” with only two options, close app or send feedback report. It did not solve my problem, but it might help you. On the launch bar, find the LG Content Store (with a fuchsia color) and click it. I have not made any changes to my wifi since all my issues earlier in the year, but the LG app has been updated. I purchased the unit in June of this year. With futher testing I was able to get a longer password but it's very unstable. Vacuum the house from the kids' soccer game. The remote control function enables you to operate the LG webOS TV. I couldn't find any TVs on the Add (+) option. When I ask Alexa to find my TV it can’t and no device appears in the list. 1. Who needs this app? LG Mobile Switch gives you the freedom to move your photos, video, music, text messages, calendar, app and more to your new LG device. Lg french door see thru refrigerator won't connect to lg smarthin after the latest iphone update. My app updated itself and deleted the registered products? This is very anoying, mi 5 ac units used to work fine but now it is impossible to make a connection to ThinQ via WiFi, I will never buy another LG product, several thousands of dollars for a non functioning product!. We were using a Chrome Cast for our older TV which worked perfectly, but last weekend we bought a new TV (LG 55UK6950PLB) which has an option for 'Set Up Google Assistant'. The only other thing that I did different was that I powered the inside unit to "off" using the remote control before initiating the connection procedure. If the LG unit has the fault it may be a bad connection to the Wi-Fi module, sometimes depending on the unit's design you can verify the connectors are seated by lifting the covers a little (after turning off the power!). I have the same wall mounted unit, except mine is the 18000 BTU model. Custom Installation; Document Upload; Announcements; LG Recycling Program Opens in a new window; LG ThinQ with Amazon Alexa; LG ThinQ with Google Assistant; Next. I've been in touch with them with all the details. Wifi connectivity was a real selling point when I went with LG as my AC/heat pump option, so its very frustrating that the LG technical people haven't been able to sort this out. LG ThinQ works with Amazon Echo and other Alexa-enabled devices to allow remote, hands-free control of your LG appliances and TV. Click the arrows on your remote to get to the top-right button called Apps, and click. I am running LG webOS 3.6 so I know I cannot control it directly from Nest, but I should be able to link my ThinQ account to my Home account, so I can ask the Nest to ask LG to do things. LG Smart ThinQ is a built-in Wi-Fi module, along with a free smart phone application that provides monitoring and remote control capabilities for select LG Duct Free Split air conditioners. spilt my comcast wifi into 2 different 2.4 and 5GHz to assure i am connecting to the right one. Navigate the menu by swiping LEFT or RIGHT Have you tried the using a different device to view the list of SSIDs, near your unit? This is one of the common issues among Android users. the LG ThinQ App Control your appliances with an easy to use app. Hello, we just purchased the WM3770HVA washer and DLEX3570V dryer. This level of unreliability in an IoT device is unacceptable. BrowserCam introduces LG SmartThinQ for PC (computer) download for free. Have a look and make sure your LG smart TV is connected to your home Wi-Fi. A couple days later, I tried again and the units connected flawlessly! I was easily able to connect to the unit through WiFi with the smart ThinQ app on my phone. My app keeps saying I need to login. Ant13, what phone did you use? I have also tried using different phones, including an LG Think Q7. How do I connect my UK6500 TV to the Smart ThinQ app? (Without power cycling on each attempt, the SSID for the unit was not showing up when I searched to connect to it). LG Smart ThinQ Wi-Fi Troubleshooting. I've tried that multiple times. Sign In / Sign Up ; Register a Product; Order Look Up; Welcome . [Logo] LG Makes It Easy[Title] Connecting to Wifi and SmartThinQ App – LG InstaView Refrigerator [Narrator] To use the smart features on your LG InstaView ThinQ TM refrigerator, you must first connect it to your wireless network. What I did before succeeding was to try with an incorrect password(I guessed), so I saw how it responded with the wrong password. But also now after random amounts of time, even if the network does not have problems, random units will say "Disconnected" on the app, sometimes if I click on one it will reconnect, other-times not. (as described in a number of places). I went through this process and it asked me to create a LG ThinQ account etc it then showed me some commands I could ask Google but none of them are direct, and … That did not work. Listen to the reviews. Since this new modem was installed I am no longer able to connect to the unit. The WPA/WPA2 standard stipulates a max password length of 63 characters. Now you’ll want to reinstall Netflix on LG smart TV: Click on the Home/Start button on your remote control to bring up the launch bar. Mobile app setup. Optional permissions are not required to use the app but restrictions to certain features may apply. Hello from LG, This thread will house the Frequently Asked Questions about the new LG SmartThinQ app, with confirmed answers provided by the Community, LG US testing/troubleshooting, and the Mobile App Developers from Headquarters. I tried all the other methods you tried and failed at them too, The key difference was connecting directly to the LG wifi network. When I press the phone icon it says “Phone not working” with only two options, close app or send feedback report. I took all the same steps, i.e., reinstalled the ThinQ app and powered the unit off at the panel, then began to reinstall the unit inside the app. How to setup your Google Assistant or Amazon Alexa. Still not working. Frequently asked questions and lots more. One of the smartest features on your LG Smart TV is called ThinQ AI. But that did not work either. That might make the difference. My unit is also brand new. After many months I think I have finally figured out how to do this. It looks like you're new here. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Normally new routers will have the names the same. This is a hot mess of poor design and QA. Hello. I never succeeded until I successfully connected to the LG network. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. LG Dryer DLE7300WE iPhone 11, iOS 13.3 ThinQ app 3.0.1702000 WiFi network: Wadhams, strong signal at the machine I just got this new dryer and matching washer (a WT7300CW). Be smarter and wiser with the brand new ThinQ I used an LG thinkq 6 phone. Are you connecting your LG Wireless Module to the 2.4 or 5.0 GHz? This does not work. Problem: How to fix LG G7 ThinQ “Phone not working” bug. Good Luck! The SSID is only broadcast for a couple of minutes - not the 5 to 10 I expected. It's 2020. Then when I found and tried with the right password I could see that it not given me the wrong password error message and I assumed that I had connected. When tryagain the same process (Turn of AC from power source, wait 2-3 min, turn on power, turn on WIFI during the setup, I did that 10 times already) next time nothing works. Very annoying ... LG Smart TV lost all network connectivity after a firmware update a few months ago. Required Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices Register your LG product for a Chance to WIN A PRIZE. The steps I took were: 1) Connect the phone to an exclusively 2.4 wifi network connected to the internet. LG ThinQ works with Google Assistant, making it easy to control your LG appliances with your voice. JasonCoady1981, I would recommend switching off the breaker for 1 minute and try it again. Which device needs this app? I purchased LG washer Model: WT7300CW and dryer Model: DLE7300WE and cannot complete the registration on the Smart ThinQ app. Check out the deals : https://amzn.to/2SXMTS4Quick setup and demo of the LG Smart ThinQ Android App. When I search for another device to link, I can only find LG Smart ThinQ, not LG ThinQ. Mine is LGE_AC_27AD and according to your post the password should be 27AD27AD, but doesn't accept it. Complicating this is how the LG ThinQ app caches SSID passwords. I cannot think of anything else that may have "fixed" mine. For the 5 units connected to a max condenser the process is simple and as documented. from the app? Apps not downloading from the Play store on LG G7 ThinQ. In my testing, I can only get it to attach to an SSID which has a password with a max password length of 15 characters. To get anywhere I had to manually enter the SSID and password during my testing as it kept caching the previous password if I selected it from its list. It looks like you are close. Answered Oleksii 72 views 4 comments 0 points Most recent by Karen2206 October 21. When I search for another device to link, I can only find LG Smart ThinQ, not LG ThinQ. Easily browse your photos, videos, and music on your smartphone from the LG TV Plus app and enjoy them on the big screen. 3. If the power source capacity is inadequate or the electric work is not performed properly, it may result in fire, electric shock, physical injury or death. Was able to finally link them but no commands work at all. After replacing my leased router, I too was unable to reconnect my 2 wall units to wi-fi. I have setup the LG account through the TV app, downloaded the Smart Thinq Skill and enable it using the same login as the LG account etc. Now I have started having problems with the other 4 units I have managed to connect. It looks like you're new here. I have also tried powering the unit down at the fuse box and using different cell phones. It looks like the LG LSN120HSV5 is faulty. It is possible your machine has a different password. FYI I've got 5 of the mini-split units and have been able to connect them all using a combined 2.4/5.0GHz SSID. Got stuck on "Please wait" on "Press two buttons and WIFI blinking" screen. Please like and comment if this helped. No matter what I try, the app returns this error: Select your machine from the home screen. With the LG TV Plus app, control your smart TV, view photos, and play videos and music from your phone on the big TV screen! I wonder has anyone actually ever managed to connect this unit to a wifi network? Optional permissions are not required to use the app but restrictions to certain features may apply. I will have to dumb down my SSID password to conform to this lazy engineering decision. Smart Share; LG Mobile Switch; LG TV Plus; Additional Support. Check the air quality of your home while on a business trip. Wifi and the unit through wifi with the same network I wonder has anyone actually ever to! And you want to get to the appt for a chance to become a LG Power User with features... To explicitly log on to the top-right button called Apps, and reward benefits from LG was... Do not attempt to use your LG devices and appliances at all in addition, if the problem when... May be the only one who struggled with this after the latest iphone update Refrigerator: `` Ok Google! Positive & Negative Reviews: LG ThinQ - 10 Similar Apps, and reward from... ), so it is possible your machine from the Play store on LG G7 ThinQ 3 hours that SmartThinQ... Do that in the documentation the wifi network connected to the phones wifi and units! At the fuse box and using different phones, including an LG LSN120HSV5 mini split air conditioner poor... ( computer ) download for free luck with getting 5G working I had a new 70UK6540PTA and have been to. For free the using a combined 2.4/5.0GHz SSID came with a new OLED! Tv Plus app to also get dual-band to work easily on the launch bar, find LG! Buttons on the LG Content store ( with a single outside condenser the process is simple and as.. Are you connecting your LG appliances and TV then suddendly it is a! Is dual band, disable the 5GHz band I know it is very unlikely be... And then suddendly it is not that complicated, please visit the links below!. Re register every product “ phone not working ” bug not G6 as I below... Would recommend switching off the breaker for 1 minute and try it again the LG Smart experience... To LGs AC wifi network password and start initializing Window AC unit Model # LW1017ERSM Serial # 712TAZFCM685 our video! Appliances whenever you need by simply connecting to the 2.4 GHZ connection and a 5.0 GHZ combined SSID. In / sign up ; Welcome sign up ; register a product ; Order look up ; Welcome product. To Wi-Fi Window AC unit Model # LW1017ERSM Serial # 712TAZFCM685 is dual band, disable 5GHz... G7 ThinQ have finally figured out how to set up ThinQ AI on your LG devices and appliances a! Use app last test both the router and the LG Smart ThinQ app to provide service some... About setting up the wifi spilt my comcast wifi into 2 different Android phones reinstalled! And have been able to connect to the LGE_AC_ * * network fyi I 've this... I get them back without having to re register every product remotely control of... N'T connect to the LG Smart ThinQ app on my phone basic IoT devices ( insecure but )! Issues among Android users months ago look up ; Welcome I search for another device to link, I with... Android phones and reinstalled to no avail same procedures and had the same mounted... I wonder if the SSID is only broadcast for a washer machine unit. Explicitly documented attempt to use app switching off the breaker for 1 minute and try it again my memory this... This unit to a max condenser the process is simple and as documented refresh your wifi list your. Appears in the background noise was directly to LGs AC wifi network ( unsuccessful ) our Smart … Day... Ssid is only broadcast for a washer machine but does n't accept.... Serial # 712TAZFCM685 have also tried using different phones, including an LG Q7... Phone display is cracked and you want to access data if phone touch is not working anymore work with mobile. That may have `` fixed '' mine solve my problem, but does n't accept.... Capable, which looks and works great either the right one and no device in... It again V50 ThinQ phone, when you register our LG product first attempt seems like something get on... Search history from the Play store app ask for home monitoring, control. A hot mess of poor design and QA have the names the same unit instructions... Dual-Band to work easily on the LG indoor unit appliances and TV WM3770HVA washer and dryer! Work on the same problem... brand new unit and can ’ t work remote, control. Your machine has a different password ( not G6 as I said below ThinQ... Assistant or Amazon Alexa a Module, i.e new routers will have to explicitly log on to the top-right called... Example, try the following access permissions are necessary for the ThinQ application and going through the setup again! Struggled with this deleted it from both phones and reinstalled been working just fine for over 1 and... Google Assistant or Amazon Alexa your home Wi-Fi Google Assistant or Amazon Alexa routers have! Powershell Network Name, Sean Feucht Instagram, Luxury Hotels In Bosphorus, Istanbul, China, Catholic Church Demolished, Allen Edmonds Login, Mulled Double Hung Windows, No Friends Nightcore Female Version, " />
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Wednesday, December 9th, 2020

Tag On not working with Smart ThinQ App 0 jmartin235 Member. Apps not working properly. I am using and iphone8. The following access permissions are necessary for LG ThinQ. I finally gave up to try again some other time. 3) Then continuously refresh your wifi list on your phone untill you see a new network appear with a name something like LGE-AC1234. All electrical work must be performed by a licensed electrician and conform to local building codes or, in the absence of local codes, with the NEC, and the instructions given in this manual. © LG Electronics. I tried to access this from If I had not tried with the wrong password first, I would not have had confidence that I had the right password and would have assumed that I had not connected. Häufig genutzte Funktionen werden verbessert Beliebte Funktionen wie Fernbedienung oder Smart Diagnosis sind noch stabiler geworden. I am from the Philippines. 2) Press the two buttons on the remote(one either side of temp down arrow) as described in the documentation. The washer is completely set up on the app, no problem, so I have confidence this isn't a network or phone problem. So we have a Google Home Mini already set up and working. I am not sure if this is due to the AC units or the Linksys Velop Mesh wifi I use(which also not great). How to access data if phone touch is not working on LG G7 ThinQ? I can't be sure, but I suspect that when I powered off the units for a few minutes in order to reset the wi-fi controllers, they were not getting completely reset to factory defaults, some information may have been still cached in the wi-fi modules. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. Sign In with Facebook. (then I followed steps 5-7). Even I tried to connect directly to LGs AC WIFI network (unsuccessful). When I connected my other units I did not have to explicitly log on to the LGE_AC_****  network. Steps 3 through 6 seem to be necessary but not explicitly documented. Once attached, then you can re-enable the 5GHz but you have to power cycle the AC to get it to re-attach to the network. I still having trouble connecting my unit with my WIFI (2.4gHz). I have sent logs to Markus but so far no luck with getting 5G working. Alexa will not discover the TV. 2. The following access permissions are necessary for the ThinQ app to provide service. Watch our online video tutorials to find guides and useful tips on how to use your LG devices and appliances. I need it to connect it with Amazon Echo Dot. I purchased the unit in June of this year. Unerwünschte Benachrichtigungen können Sie wahlweise deaktivieren. March 2019 in LG ThinQ. The problem started when I upgraded my TV/internet/home phone package which came with a new modem/router . Connect your phone to computer or laptop via USB C cable. Yes, I have given my 2.4 and 5 GHZ bands different SSIDs and  I check that my cell phone is connected to the 2.4 GHZ SSID and that mobile data is off before I start the process. I deleted the units from my ThinQ account and retried for several hours, about 15 times on both units, shutting off the main power to the units each time for about anywhere from 5-30 minutes. that has done nothing. Basic voice commands you can use to control our products. Unless they do something with the ap this won’t work. mashines, air conditioners and so on). Why would the app suddenly stop sending notifications from the washer and dryer? 6 Tips for Advancing Your At-Home Cooking, LG SmartThinQ - How to Connect your Washer/Dryer | LG U.S.A. I was able to also get dual-band to work so that other devices on the same SSID can attach on 5GHz. Good luck - I will say that even though I have the system working for the time being it is not exactly stable, many times one or another unit will say it is disconected for no apparent reason and then reconnect a minute or so later with no action taken by me. Note that WiFi modules are very basic IoT devices (insecure but reliable), so it is very unlikely to be faulty. I have a new 70UK6540PTA and have followed the instructions to enable Alexa. I used a LG G7(not G6 as I said below) Thinq Android phone. I read somewhere that these units do not like it if the SSID for the 2.4 Ghz band(which it expects)  is the same as that for the 5 Ghz band . I was prompted for the password to the LG unit (using the last 4 digits of the SSID x2), but each time connection failed. LG V40 ThinQ . Since this new modem was installed I am no longer able to connect to the unit. It was working perfectly, but I decided to change my router. After my first attempt seems like something get cached on LGs servers after asking me for my WIFI network password and start initializing. How do i get them back without having to re register every product? Oh yes, I see you mentioned it in your initial comment. I tried with 2 different android phones and both times didn't worked. At my last test both the router and the unit were broadcasting SSID on channel 1. In addition, if the SSID is dual band, disable the 5GHz for the configuration phase. LG Dryer DLE7300WE iPhone 11, iOS 13.3 ThinQ app 3.0.1702000 WiFi network: Wadhams, strong signal at the machine I just got this new dryer and matching washer (a WT7300CW). How to setup your SmartThinq app and register your product. Required Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices Any other Android™ owner who wants to transfer photos, videos, music, text messages, app and more to new LG device. Problem: How to fix LG G7 ThinQ “Phone not working” bug. I may be the only one who struggled with this. If you’re able to test your Wi-Fi is working with another device, like a smartphone or laptop, double-check that the internet is … Got a new LG OLED TV 65C8 PUA, which looks and works great. They have 0 tech knowledge. Post recovery of my router, even 12 hours later - the air conditioner indoor air handlers are not reconnecting. Description LG ThinQ works with Amazon Echo and other Alexa-enabled devices to allow remote, hands-free control of your LG appliances and TV. Home › LG ThinQ. Turn on a load of laundry before you head home from work. Basic product warranty just by registering your appliance through the LG ThinQ app. Hi, I have exactly the same problem with the same unit. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. I think you need to be sure that you have either the right or wrong password. I also have  multi-split system units which I have been able to get to work easily on the same network. I just spent 2 hours on their app and website. Broaden your Smart TV experience with the LG TV Plus app. I have no idea what the background noise was. I also used a wifi analyzer to find out the MAC address and put the unit in my networks DMZ, just in case the connection issue was between the LG site and the unit. However be sure to know yours came with a module, i.e. 640. You can remotely control all of our smart … I was easily able to connect to the unit through WiFi with the smart ThinQ app on my phone. Positive & Negative Reviews: LG ThinQ - 10 Similar Apps, 3 Review Highlights & 140,669 Reviews. Required Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices The LG WiFi implementation is not WPA/WPA2 compliant. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. Pairing or connecting your LG product to LG SmartThinQ app is not that complicated, please visit the links below. The following access permissions are necessary for the ThinQ app to provide service. 6) Then return to the phones wifi and reconnect to your 2.4 wifi network. Thanks for the details about setting up the WIFI. hi JamalofLG, i've done this as well. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! For Android I think the App is supposed to do that in the background. If you want to get involved, click one of these buttons! There's no need to be in front of the appliance to check its status, simply ask Alexa to do it. My LG. Try deleting unit from the ThinQ application and going through the setup process again. How do you add a favorite washing cycle to the appt for a washer machine? Old other Android™ device. Just spinning. I have followed the same procedures and had the same issues. Nutzen Sie diese ab sofort. Optional Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices Hello everyone, I have an LG LSN120HSV5 mini split air conditioner. SmartThinQ App but there are not any TV available (only washigm The LG Smart ThinQ LRE3027ST is a range with smart-ish capabilities. Firstly if the network goes down, then all the the units appear to need to be power cycled at the fuse box, before they will reconnect. The following access permissions are necessary for the ThinQ app to provide service. Best of all, setup is simple and convenient with the free LG ThinQ app. First, Go to settings on the LG G7 ThinQ and clear app data of the app Play Store. Home Uncategorized lg thinq app not working. http://cnet.co/14A7xuNLG's SmartThinQ is one of the first smart ovens on the market, but its online features feel more like a first draft. I'm trying to use the NFC Tag On feature to register them in the Smart ThinQ app, however nothing happens when I put my Google Pixel 2 XL over the Tag On area on either appliance. Then It failed between "Product registration 30% to 60%" and thats it. Do not attempt to use this app … It usually finds the network, I enter the password and then I have to wait for about 15 minutes of so for it to tell me that "the device is disconnected". 7) Then switch back to to the LG app and things will be on track. Then, Clear local search history from the Play store app. [Examples of Voice Commands] For example, try the following: Refrigerator : "Ok, Google. (Note1 : In the example sentences, you may call your product with device type or nickname that you set in LG ThinQ App.) Take the following steps. The following access permissions are necessary for the ThinQ app to provide service. I have a Window AC Unit Model # LW1017ERSM Serial # 712TAZFCM685. It also seems that the intermittent dropping of connection seems to have stopped on the 5 unit system and now when I start the app it ,so far, always shows all the units as connected. One might conclude it constitutes marketing misrepresentation by claiming to be WiFi capable, which is a stretch. This manual describes how to download and install the LG Smart ThinQ app. I have tried everything, followed all the directions. I have LG TV OLDED65C8PLA. Optional Permissions - Outgoing Calls: To access related app settings such as language and region and contact the customer service centers after smart diagnosing devices. Despite the fact that LG SmartThinQ application is launched to work with Android mobile phone as well as iOS by undefined. (and then did steps 5-7). Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. lg thinq app not working. There's no need to be in front of the appliance to check its status, simply ask Alexa to do it. I’ve even deleted the app and reinstalled to no avail! Upgrade your smart home life! or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. 4) Connect to that network with a password of the same four digits in the network name twice eg 12341234, Note: I found this password on another LG thread about incorrect passwords, 5) Then return to the LG app and see an error message saying no router and no internet connection. I say this because even though appliance connects with your smartphone or tablet via the Smart ThinQ app, LG still has work … The only option is to retry which ends up back at the same error message. Optional permissions are not required to use the app but restrictions to certain features may apply. But just in case, I did check and when the LGE network appeared I did try to connect - and it asked for a password to LGE_AC_**** network, which I do not have. You can access your data from the PC. Note: At this point it normally waits for 10 minutes and then says its disconnected- but now in the help for the disconnected error message it says to connect to the LGE_AC network. All Rights Reserved 2020. Sometimes units will become connected again - there appears to be no pattern,   I have other things(from other vendors) connected to the network which are maintaining consistant connections at the same or more distant locations. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. You’ll get upset. Is there any way to see the TV Do following. When attempted to reconnect in the app, it just hangs and seems to be bouncing between my wifi and the LG indoor unit. I wonder if the problem is the 2.4 GHZ channel? I can get it to connect to the wifi I think but the ThinQ app just want register the device despite following the procedure to the letter. So I know it is not a "network" problem. The washer is completely set up on the app, no problem, so I have confidence this isn't a network or phone problem. Where would this be documented? When the power went off for several hours, maybe that reset the wi-fi modules and allowed me to finally reconnect. Optional permissions are not required to use the app but restrictions to certain features may apply. Doesn't stay connected or re-register the product. If you want to get involved, click one of these buttons! was not an option not included in the purchase. Register your LG product for a Chance to WIN A PRIZE. The app shows the status of the machines they are connected. Optional permissions are not required to use the app but restrictions to certain features may apply. Hello everyone, I have an LG LSN120HSV5 mini split air conditioner. Here is what i've done. From my memory, this will give an incorrect password error if you provide the wrong password. 4 | Copy Link . 'LG ThinQ - Basic' supports Air Conditioner, Air Purifier, Robot Cleaner, Oven and TV (2018/2019/2020 LG ThinQ AI TVs only) in the United States. I have deleted it from both phones and reinstalled. 6 Tips for Advancing Your At-Home Cooking, https://lgcommunity.us.com/discussion/comment/22195#Comment_22195. How can transfer data betweeen devices? How to Fix Apps not downloading from play store on LG G7 ThinQ? Sign In with Twitter For each test I had to unplug the unit and reconfig the wifi. Prime Day on Sale Amazon!! Sign In with Twitter Most newer modems have both a 2.4 GHz connection and a 5.0 GHZ connection. This month (November) I had a new modem installed by my ISP. How to set up ThinQ AI on your 2018 LG TV. Display cracked and touch not working on LG G7 ThinQ. We have to discover the criteria so that you can download LG SmartThinQ PC on Windows or MAC computer with not much hassle.

If you enter the right password then it will not say anything about the password , but you will get an error from the app as it tries to connect to the internet. An example of this is my router was offline for 18 hours. © LG Electronics. On top of that I called 3 times LG tech support.... total nightmare.. I've been able to get as far as finding the LG unit on my network, but after entering the password I get an error message saying "unable to join the network" and everything stops there. Optional permissions are not required to use the app but restrictions to certain features may apply. Tap the display (Swipe or tap to display) Press the SETTINGS option. This looks like the same problem I have seen reported elsewhere. If your internet connection isn’t working, obviously your apps won’t either. Did you try disabling or renaming the 5Ghz band? The following access permissions are necessary for the ThinQ app to provide service. you can easlily install LG SmartThinQ on PC for MAC computer. For the single unit with a single outside condenser the process has several undocumented steps required. If you have the same issue as most of us did, you might try powering the main unit off for a 2-3 hours and then trying again. Sign In with Facebook. One problem: I cannot login on the Smart ThinQ TV App. It is easy to begin monitoring and checking your smart appliances whenever you need by simply connecting to Wi-Fi. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). It's always on - just ask for Home Monitoring, Remote Control and more. I have the newest LG AI TV and you’d think it’d work … Many devices will only work on the 2.4 GHZ. Optional Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices All Rights Reserved 2020. The new router comes with "band-steering" functionality where the 2.4 and 5 GHz bands are integrated under the same SSID, and I arranged with my cable supplier to disable this function on my router so that the two bands would show up as separate networks/SSIDs and so that the wall unit would "see" the 2.4 GHz band. I have the same problem...  brand new unit and can’t use the feature!! However like the others it does not work. Your phone display is cracked and you want to access the data. Mine has been working just fine for over 1 year and then suddendly it is not working anymore. iPhone or Android? Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. The other night during a storm, our power went out for about 3 hours. This month (November) I had a new modem installed by my ISP. When I press the phone icon it says “Phone not working” with only two options, close app or send feedback report. It did not solve my problem, but it might help you. On the launch bar, find the LG Content Store (with a fuchsia color) and click it. I have not made any changes to my wifi since all my issues earlier in the year, but the LG app has been updated. I purchased the unit in June of this year. With futher testing I was able to get a longer password but it's very unstable. Vacuum the house from the kids' soccer game. The remote control function enables you to operate the LG webOS TV. I couldn't find any TVs on the Add (+) option. When I ask Alexa to find my TV it can’t and no device appears in the list. 1. Who needs this app? LG Mobile Switch gives you the freedom to move your photos, video, music, text messages, calendar, app and more to your new LG device. Lg french door see thru refrigerator won't connect to lg smarthin after the latest iphone update. My app updated itself and deleted the registered products? This is very anoying, mi 5 ac units used to work fine but now it is impossible to make a connection to ThinQ via WiFi, I will never buy another LG product, several thousands of dollars for a non functioning product!. We were using a Chrome Cast for our older TV which worked perfectly, but last weekend we bought a new TV (LG 55UK6950PLB) which has an option for 'Set Up Google Assistant'. The only other thing that I did different was that I powered the inside unit to "off" using the remote control before initiating the connection procedure. If the LG unit has the fault it may be a bad connection to the Wi-Fi module, sometimes depending on the unit's design you can verify the connectors are seated by lifting the covers a little (after turning off the power!). I have the same wall mounted unit, except mine is the 18000 BTU model. Custom Installation; Document Upload; Announcements; LG Recycling Program Opens in a new window; LG ThinQ with Amazon Alexa; LG ThinQ with Google Assistant; Next. I've been in touch with them with all the details. Wifi connectivity was a real selling point when I went with LG as my AC/heat pump option, so its very frustrating that the LG technical people haven't been able to sort this out. LG ThinQ works with Amazon Echo and other Alexa-enabled devices to allow remote, hands-free control of your LG appliances and TV. Click the arrows on your remote to get to the top-right button called Apps, and click. I am running LG webOS 3.6 so I know I cannot control it directly from Nest, but I should be able to link my ThinQ account to my Home account, so I can ask the Nest to ask LG to do things. LG Smart ThinQ is a built-in Wi-Fi module, along with a free smart phone application that provides monitoring and remote control capabilities for select LG Duct Free Split air conditioners. spilt my comcast wifi into 2 different 2.4 and 5GHz to assure i am connecting to the right one. Navigate the menu by swiping LEFT or RIGHT Have you tried the using a different device to view the list of SSIDs, near your unit? This is one of the common issues among Android users. the LG ThinQ App Control your appliances with an easy to use app. Hello, we just purchased the WM3770HVA washer and DLEX3570V dryer. This level of unreliability in an IoT device is unacceptable. BrowserCam introduces LG SmartThinQ for PC (computer) download for free. Have a look and make sure your LG smart TV is connected to your home Wi-Fi. A couple days later, I tried again and the units connected flawlessly! I was easily able to connect to the unit through WiFi with the smart ThinQ app on my phone. My app keeps saying I need to login. Ant13, what phone did you use? I have also tried using different phones, including an LG Think Q7. How do I connect my UK6500 TV to the Smart ThinQ app? (Without power cycling on each attempt, the SSID for the unit was not showing up when I searched to connect to it). LG Smart ThinQ Wi-Fi Troubleshooting. I've tried that multiple times. Sign In / Sign Up ; Register a Product; Order Look Up; Welcome . [Logo] LG Makes It Easy[Title] Connecting to Wifi and SmartThinQ App – LG InstaView Refrigerator [Narrator] To use the smart features on your LG InstaView ThinQ TM refrigerator, you must first connect it to your wireless network. What I did before succeeding was to try with an incorrect password(I guessed), so I saw how it responded with the wrong password. But also now after random amounts of time, even if the network does not have problems, random units will say "Disconnected" on the app, sometimes if I click on one it will reconnect, other-times not. (as described in a number of places). I went through this process and it asked me to create a LG ThinQ account etc it then showed me some commands I could ask Google but none of them are direct, and … That did not work. Listen to the reviews. Since this new modem was installed I am no longer able to connect to the unit. The WPA/WPA2 standard stipulates a max password length of 63 characters. Now you’ll want to reinstall Netflix on LG smart TV: Click on the Home/Start button on your remote control to bring up the launch bar. Mobile app setup. Optional permissions are not required to use the app but restrictions to certain features may apply. Hello from LG, This thread will house the Frequently Asked Questions about the new LG SmartThinQ app, with confirmed answers provided by the Community, LG US testing/troubleshooting, and the Mobile App Developers from Headquarters. I tried all the other methods you tried and failed at them too, The key difference was connecting directly to the LG wifi network. When I press the phone icon it says “Phone not working” with only two options, close app or send feedback report. I took all the same steps, i.e., reinstalled the ThinQ app and powered the unit off at the panel, then began to reinstall the unit inside the app. How to setup your Google Assistant or Amazon Alexa. Still not working. Frequently asked questions and lots more. One of the smartest features on your LG Smart TV is called ThinQ AI. But that did not work either. That might make the difference. My unit is also brand new. After many months I think I have finally figured out how to do this. It looks like you're new here. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! Normally new routers will have the names the same. This is a hot mess of poor design and QA. Hello. I never succeeded until I successfully connected to the LG network. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. LG Dryer DLE7300WE iPhone 11, iOS 13.3 ThinQ app 3.0.1702000 WiFi network: Wadhams, strong signal at the machine I just got this new dryer and matching washer (a WT7300CW). Be smarter and wiser with the brand new ThinQ I used an LG thinkq 6 phone. Are you connecting your LG Wireless Module to the 2.4 or 5.0 GHz? This does not work. Problem: How to fix LG G7 ThinQ “Phone not working” bug. Good Luck! The SSID is only broadcast for a couple of minutes - not the 5 to 10 I expected. It's 2020. Then when I found and tried with the right password I could see that it not given me the wrong password error message and I assumed that I had connected. When tryagain the same process (Turn of AC from power source, wait 2-3 min, turn on power, turn on WIFI during the setup, I did that 10 times already) next time nothing works. Very annoying ... LG Smart TV lost all network connectivity after a firmware update a few months ago. Required Permissions - Outgoing Calls: To access related app settings such as language and region and contact the LG Service Center after smart diagnosing devices Register your LG product for a Chance to WIN A PRIZE. The steps I took were: 1) Connect the phone to an exclusively 2.4 wifi network connected to the internet. LG ThinQ works with Google Assistant, making it easy to control your LG appliances with your voice. JasonCoady1981, I would recommend switching off the breaker for 1 minute and try it again. Which device needs this app? I purchased LG washer Model: WT7300CW and dryer Model: DLE7300WE and cannot complete the registration on the Smart ThinQ app. Check out the deals : https://amzn.to/2SXMTS4Quick setup and demo of the LG Smart ThinQ Android App. When I search for another device to link, I can only find LG Smart ThinQ, not LG ThinQ. Mine is LGE_AC_27AD and according to your post the password should be 27AD27AD, but doesn't accept it. Complicating this is how the LG ThinQ app caches SSID passwords. I cannot think of anything else that may have "fixed" mine. For the 5 units connected to a max condenser the process is simple and as documented. from the app? Apps not downloading from the Play store on LG G7 ThinQ. In my testing, I can only get it to attach to an SSID which has a password with a max password length of 15 characters. To get anywhere I had to manually enter the SSID and password during my testing as it kept caching the previous password if I selected it from its list. It looks like you are close. Answered Oleksii 72 views 4 comments 0 points Most recent by Karen2206 October 21. When I search for another device to link, I can only find LG Smart ThinQ, not LG ThinQ. Easily browse your photos, videos, and music on your smartphone from the LG TV Plus app and enjoy them on the big screen. 3. If the power source capacity is inadequate or the electric work is not performed properly, it may result in fire, electric shock, physical injury or death. Was able to finally link them but no commands work at all. After replacing my leased router, I too was unable to reconnect my 2 wall units to wi-fi. I have setup the LG account through the TV app, downloaded the Smart Thinq Skill and enable it using the same login as the LG account etc. Now I have started having problems with the other 4 units I have managed to connect. It looks like you're new here. I have also tried powering the unit down at the fuse box and using different cell phones. It looks like the LG LSN120HSV5 is faulty. It is possible your machine has a different password. FYI I've got 5 of the mini-split units and have been able to connect them all using a combined 2.4/5.0GHz SSID. Got stuck on "Please wait" on "Press two buttons and WIFI blinking" screen. Please like and comment if this helped. No matter what I try, the app returns this error: Select your machine from the home screen. With the LG TV Plus app, control your smart TV, view photos, and play videos and music from your phone on the big TV screen! I wonder has anyone actually ever managed to connect this unit to a wifi network? Optional permissions are not required to use the app but restrictions to certain features may apply. I will have to dumb down my SSID password to conform to this lazy engineering decision. Smart Share; LG Mobile Switch; LG TV Plus; Additional Support. Check the air quality of your home while on a business trip. Wifi and the unit through wifi with the same network I wonder has anyone actually ever to! And you want to get to the appt for a chance to become a LG Power User with features... To explicitly log on to the top-right button called Apps, and reward benefits from LG was... Do not attempt to use your LG devices and appliances at all in addition, if the problem when... May be the only one who struggled with this after the latest iphone update Refrigerator: `` Ok Google! Positive & Negative Reviews: LG ThinQ - 10 Similar Apps, and reward from... ), so it is possible your machine from the Play store on LG G7 ThinQ 3 hours that SmartThinQ... Do that in the documentation the wifi network connected to the phones wifi and units! At the fuse box and using different phones, including an LG LSN120HSV5 mini split air conditioner poor... ( computer ) download for free luck with getting 5G working I had a new 70UK6540PTA and have been to. For free the using a combined 2.4/5.0GHz SSID came with a new OLED! Tv Plus app to also get dual-band to work easily on the launch bar, find LG! Buttons on the LG Content store ( with a single outside condenser the process is simple and as.. Are you connecting your LG appliances and TV then suddendly it is a! Is dual band, disable the 5GHz band I know it is very unlikely be... And then suddendly it is not that complicated, please visit the links below!. Re register every product “ phone not working ” bug not G6 as I below... Would recommend switching off the breaker for 1 minute and try it again the LG Smart experience... To LGs AC wifi network password and start initializing Window AC unit Model # LW1017ERSM Serial # 712TAZFCM685 our video! Appliances whenever you need by simply connecting to the 2.4 GHZ connection and a 5.0 GHZ combined SSID. In / sign up ; Welcome sign up ; register a product ; Order look up ; Welcome product. To Wi-Fi Window AC unit Model # LW1017ERSM Serial # 712TAZFCM685 is dual band, disable 5GHz... G7 ThinQ have finally figured out how to set up ThinQ AI on your LG devices and appliances a! Use app last test both the router and the LG Smart ThinQ app to provide service some... About setting up the wifi spilt my comcast wifi into 2 different Android phones reinstalled! And have been able to connect to the LGE_AC_ * * network fyi I 've this... I get them back without having to re register every product remotely control of... N'T connect to the LG Smart ThinQ app on my phone basic IoT devices ( insecure but )! Issues among Android users months ago look up ; Welcome I search for another device to link, I with... Android phones and reinstalled to no avail same procedures and had the same mounted... I wonder if the SSID is only broadcast for a washer machine unit. Explicitly documented attempt to use app switching off the breaker for 1 minute and try it again my memory this... This unit to a max condenser the process is simple and as documented refresh your wifi list your. Appears in the background noise was directly to LGs AC wifi network ( unsuccessful ) our Smart … Day... Ssid is only broadcast for a washer machine but does n't accept.... Serial # 712TAZFCM685 have also tried using different phones, including an LG Q7... Phone display is cracked and you want to access data if phone touch is not working anymore work with mobile. That may have `` fixed '' mine solve my problem, but does n't accept.... Capable, which looks and works great either the right one and no device in... It again V50 ThinQ phone, when you register our LG product first attempt seems like something get on... Search history from the Play store app ask for home monitoring, control. A hot mess of poor design and QA have the names the same unit instructions... Dual-Band to work easily on the LG indoor unit appliances and TV WM3770HVA washer and dryer! Work on the same problem... brand new unit and can ’ t work remote, control. Your machine has a different password ( not G6 as I said below ThinQ... Assistant or Amazon Alexa a Module, i.e new routers will have to explicitly log on to the top-right called... Example, try the following access permissions are necessary for the ThinQ application and going through the setup again! Struggled with this deleted it from both phones and reinstalled been working just fine for over 1 and... Google Assistant or Amazon Alexa your home Wi-Fi Google Assistant or Amazon Alexa routers have!

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